Refund Policy

Effective date: Sept 9, 2026

Every item in this store is printed to order. Nothing sits in a warehouse waiting to be picked. Your shirt does not exist until you buy it, and it is made specifically for you. That is why this policy is narrower than what you may be used to from large retailers, and it is worth reading before you order.

What we cover

If your order arrives damaged, defective, or misprinted, we will replace it or refund it. Your choice.

You have 30 days from the day the package is delivered to inform us. Email us with your order number and clear photos of the problem. Photos are needed. Our production partners require them to approve a replacement, and without them we cannot act.

We also cover orders that never arrive. If tracking shows your package as lost or it simply never shows up, contact us within 30 days of the estimated delivery date and we will file the claim and make it right.

If a package is returned to our production partner because of a carrier error, we will reship it at no cost to you.

What we cannot cover

Wrong size. Because each shirt is made when you order it, we cannot accept size exchanges. Our production partners do not accept them from us either. Please use the Size Guide before ordering. It tells you to measure a shirt you already own and like rather than measuring yourself, which is the single best way to get this right.

Change of mind. We cannot refund an order because you decided you no longer want it. The shirt was made for you and cannot be resold.

Incorrect shipping address. If the address you enter is wrong or incomplete and the package is lost or returned as a result, we cannot refund it. We can reship to a corrected address, but you would pay for the replacement. Verify your address at checkout. It is the most common avoidable problem in this entire process.

In certain instances, we may be able to correct a shipping address before the product is handed to the carrier if you contact us in time, but we cannot guarantee it. If you need to correct an address, try to reach out as soon as possible after you place your order.

Unclaimed packages. If a package sits uncollected at a pickup location and is sent back or discarded, that is not refundable.

Normal variation. Small differences are part of how printed apparel works and are not defects:

• Print placement can shift up to half an inch in any direction.

• Color on your screen will not match fabric exactly. Screens emit light. Cotton does not.

• White tees run slightly off-white and the Natural colorway has dark flecks in the weave. Both are the fabric, not a printing error.

• Garment measurements are taken flat and can vary up to an inch either way.

Cancellations and changes

Email us within 2 hours of placing your order and we will cancel or change it if production has not started yet. After production begins we cannot stop it, because at that point your shirt is physically being made.

Orders that arrive in more than one package

Some of our tees are made in the USA by one production partner and the rest come from another. If your order mixes the two, it will arrive in separate packages, at different times, with separate tracking numbers. You will receive more than one shipping email. Nothing is wrong. Please wait for all tracking numbers before reporting something missing.

How to reach us

Email store@vincedaomedia.com with:

1. Your order number

2. Clear photos of the item and the problem, including the full front of the shirt

3. A short description of what went wrong

We will get back as soon as possible. Approved refunds go back to your original payment method and typically appear within 5 to 10 business days, depending on your bank. Shipping charges are refunded only when the entire order was defective or never arrived.

 

Business address

Vince Dao
7901 4th St N, STE 300
Saint Petersburg, FL 33702
United States
store@vincedaomedia.com

This is a business correspondence address. Do not send returns here. Email us first and we will tell you exactly what to do.